Customer Service and Fitting

Customer service and fitting can make or break a flooring company’s reputation.  We’re proud to say that looking after our customers is at the heart of everything we do.

At Forest Flooring we know that choosing flooring for your home can be a bit overwhelming.

This is a major purchase decision and one that you and your family will live with for several years.  Therefore, everything – from your first phone call through to your final fitting has to be perfect.  And…

As you may have noticed, the choice is extensive.

Don’t worry, we have the solution.

Forest Flooring Makes Things Easy

Do you want the process to be as simple as possible?  Do you need to know that you’ve made the best choice? One that meets all your criteria? If so, Forest Flooring are the flooring experts and can help you with every stage of the process.

We have sold and fitted hundreds of carpets, wooden floors and LVTs. When it comes to flooring, you really do get what you pay for, so we’d be happy to advise on the most attractive, best-value-for-money and importantly, the most practical flooring to suit your needs.

What’s your budget?  Some of our ranges are high-end – but there’s a reason.  You may pay considerably more for a SmartStrand or pure wool carpet, or for Luxurious Vinyl Tiles but it’s likely that the quality will be of the highest standard.  Let us know your budget. Sometimes, more is literally, more.

Forest Flooring is reliable, friendly and knowledgeable so it’s well worth dropping into our shop in Forest Row to discuss your project.  We have hundreds of swatches and will show you some excellent options.

Customer Service and Fitting: We Keep Our Promises

We know that you’re keen to decide quickly, so you’ll receive a quote or estimate for the work via email or in the post very soon after your enquiry.  Feel free to call us with any questions if you’re not sure about something in the quote.

Your time is precious and you’re busy. So, whether you’ve organised an appointment for us to measure your room or confirmed your fitting time, hurricanes and floods notwithstanding, we will turn up when we say we will.

You’ll get advice on what will need to be moved beforehand, too.  And afterwards, we’ll call to make sure that you’re happy with everything.

Come on in.  We’d very much like to welcome you to Forest Flooring.